If the adjudicator does not show up to the record event no matter what the cause, then the applicant is entitled for a full refund the applicant has paid for the adjudication services.
If the adjudicator failed to adjudicate due to incompetence or for using flawed measuring equipment, then ARA will form an investigating committee on receiving a formal complaint from the applicant. The committee will decide and approve the refund based on the evidence and investigation. All claims of refund will be settled between 10-15 days from the date of the claim. There is no scope of cancellation once the applicant had opted for the Adjudication Service. Hence once paid the amount will not be refunded under any circumstance if the record attempt is cancelled or postponed or whatever reasons it maybe.
If the Records Management Team is not answering or updating the status of the application or the record attempt within 15 working days from the date of application or receipt of the evidences then the applicant is eligible/entitled to for a full refund the applicant has paid for the services. There is no scope of cancellation once the applicant had opted for the Fast Track or Fast Review Services. Hence once paid the amount will not be refunded under any circumstance if the record attempt is cancelled or postponed or whatever reasons it maybe.
Any damage or correction occurred due to the negligence from the part of Asian Records Academy, and then a fresh certificate will be resent to the applicant. In case of damage or correction occurred due to the negligence from the part of the applicant, then Asian Records Academy will not be liable for the mistakes and the applicant will have to pay again if the applicant requires another copy of the certificate. Asian Records Academy will usually take 15 working days from the date of confirming the purchase order to prepare the official certificate and the same will be sent for shipment within 15 working days. Incase if there is a delay in the delivery from the service provider then Asian Records Academy will not be responsible for the same and refund is not possible. Incase if there is a delay for more than 15 working days from the part of Asian Records Academy then the applicant is eligible/entitled to for a full refund the applicant has paid for the services.
